Tarmac is a series of two games, Baggage Handler and Tug Run, made by one person. Every message is read.

Email: tarmac.baggage.game@gmail.com Expect a reply within two or three days.

When something goes wrong, include these five things and it will usually be sorted in one reply:

• Which game: Baggage Handler or Tug Run
• Your phone model
• Your Android or iOS version
• The app version, shown at the bottom of the PLAY tab under Settings
• What happened, and what you expected instead

The Ramp Pass

Each game has its own Ramp Pass. It is a one-time purchase, not a subscription. Nothing recurs and there is nothing to cancel. Buying the pass in one game does not unlock it in the other.

In Baggage Handler the pass removes every ad offer, gives you a free first continue in all three modes, double Ramp Coins, a kit bag refilled daily without spelling TARMAC, three exclusive cart liveries straight away and six more to earn through pass challenges.

In Tug Run the pass opens Concourse D levels 7 to 12, the Pier B airport and every airport added after it, the Arrivals and Dispatch modes, three pass-only tug liveries, and double Ramp Coins on every run. Levels 1 to 6 stay free, and so does one Dispatch shift, so you can try it first.

Neither game sells Ramp Coins. Coins are earned by playing and spent on upgrades.

Bought it and it has not appeared? Open SHOP and tap RESTORE. The pass is tied to the account that bought it, so make sure you are signed in with the same Apple ID or Google account. If RESTORE does not bring it back, email the address above with the store receipt and say which game it was for.

Refunds are handled by the store, not by us. On iPhone, use reportaproblem.apple.com. On Android, use the Google Play order history or Play's refund request form. We cannot issue or reverse a payment, and we never see your payment details. In Baggage Handler on Android, a refunded pass switches itself off within a couple of launches once Google Play confirms the refund; the three pass liveries lock again and ad offers return. If that happens by mistake, for example after switching Google accounts on the phone, RESTORE brings it back.

Reward videos in Baggage Handler

Baggage Handler can offer a short video ad in three places, and only there: to continue a run when you cannot afford the coin price, to double the coins of a finished shift, and in the shop for one kit charge (up to three a day). Every one is a button you choose to tap. There are no banners, no ads between screens, and nothing plays on its own. Ramp Pass holders never see an offer.

Watched the ad and nothing happened? The reward is given when the video reaches its end and you close it from the ad's own close button. Backing out early gives nothing, and the game says AD NOT FINISHED. If the button says NO AD RIGHT NOW, the ad network had nothing to show at that moment; it is not a fault in the game, and the button is back on the next screen.

No ads at all? They need a connection. Offline, the buttons simply do not appear. Where the law asks for consent, the game shows Google's consent form before the first ad, and a Privacy options link at the bottom of the PLAY tab lets you change your answer later.

Tug Run has no ads.

Progress, and reinstalling a game

Your progress is saved on the phone. There is no account and no server of ours, so nothing is stored anywhere we can reach. The two games keep separate saves.

Baggage Handler. Deleting the game and installing it again brings your progress back if your own backup is switched on: Google backup on Android, iCloud Drive on iPhone. The game shows a "Welcome back" message when that happens.

Tug Run. On Android, reinstalling brings your progress back if Google backup is switched on. On iPhone, progress comes back when you restore the whole phone from an iCloud or computer backup, but not from deleting and reinstalling the app on its own. If you are moving to a new iPhone, restore it from a backup of the old one and Tug Run comes with it.

Backups are made by the phone on its own schedule, usually once a day on wifi, so the last few hours of play can be missing. The Ramp Pass always comes back in both games: on Android the store confirms it every time the game opens, and on iPhone a tap on RESTORE does it.

Because nothing is kept on our side, a save that was never backed up cannot be recovered. Sorry.

Both games have Reset progress at the bottom of the PLAY tab if you want to start over on purpose. It asks first. In Baggage Handler it also clears the iCloud copy, and the Ramp Pass comes back by itself on Android or with RESTORE on iPhone. In Tug Run it does not remove the Ramp Pass.

Playing Baggage Handler

The tutorial runs for about a minute and is always available: PLAY tab, under Getting started.

Reading the bags. Every bag wears a three-letter tag. Send it to the cart bound for that city. Some bags belong on no cart at all and must be rejected. Transfer bags go down to the transfer belt, not up to the carts. Fragile bags shatter if you throw them hard, so lob them gently or carry them. VIP bags pay double if you beat their timer.

Ending a shift early. Pause and tap END SHIFT. The run counts: coins, awards, bests and contracts are all settled, the same as if you had run out of lives.

Aim assist is on by default and can be switched off in Settings, along with sound, music, vibration and the background scene.

Playing Tug Run

The induction runs for about a minute, has no clock and no traffic, and is always available: PLAY tab, under Getting started.

Driving. Hold anywhere on the left half of the screen to drive. Drag on the right half to steer. Let go to coast; tap REV to brake and back up. If you would rather steer with your left hand, switch CONTROLS to Mirrored in Settings.

Delivering. Every run starts in the bag room. Follow the amber guide line to your gate and stop inside the teal box on the road in front of the aircraft. The carts at the back of your train drop first, so the first gate always rides at the rear. A leg with no hits is a clean drop and adds time; clean drops in a row add more.

The clock. Bumping a cone or equipment costs a little time. Hitting an aircraft costs four seconds. Watch for a flashing ENGINE START over a parked aircraft: stay out from behind it until the jet blast stops. Look both ways at the taxiway, because aircraft taxiing there do not stop for you.

Gate changes. Later levels can move a gate while you are driving. The guide line reroutes on its own, and you get a few extra seconds.

Settings. Sound, control layout, camera (fixed or follows the tug), the guide line, zoom, and a TUNING panel for steering, grip, top speed and how much the carts swing.

Privacy

Neither game collects anything of its own, and neither has an account. Baggage Handler's optional reward videos are served by Google AdMob; what Google receives when you choose to watch one is set out in the full policy on the privacy page of this site. Tug Run has no ads.

Known limits

Both games are designed for phones. They run on a tablet, but the play area keeps phone proportions.

Tug Run plays in landscape only. If your phone's rotation lock is on in portrait, turn it off to play.